Refund Policy

At PixelPro Solution (www.pixelpro.lk), we strive to provide our clients with the best possible service and products. If you are not satisfied with your purchase or service, please refer to our refund policy below. By using our website and services, you agree to the terms of this policy.

1. Service Refunds

Since PixelPro Solution primarily offers web design and development services, we want to ensure that you are satisfied with the final product. If you are not satisfied with the initial work, please contact us within 7 days of receiving the first draft of your project to request a revision. We offer the following process:

  • Initial Consultation: We offer a free consultation to understand your needs and goals.
  • Revision Process: If you are unsatisfied with the project after the first draft, we will make reasonable revisions to meet your requirements.
  • Refund Eligibility: Refunds may be considered in cases where we are unable to deliver the agreed-upon services after reasonable revisions and communication. However, refunds are not available once the final product has been delivered or after the work has been started.

2. Digital Products and Software

We do not offer refunds for any digital products, such as templates, themes, or other downloadable items, as they are considered non-refundable once purchased. This applies to all digital products purchased via www.pixelpro.lk.

3. Custom Orders

For custom orders or tailored services, refunds are provided based on the following criteria:

  • Partial Refunds: If work has been started but is not completed, you may be eligible for a partial refund based on the stage of completion. The amount refunded will be determined based on the work completed at the time of the refund request.
  • No Refunds after Completion: Once the custom project has been completed, delivered, and approved, no refunds will be provided.

4. Payment Processing Fees

Please note that payment processing fees (charged by third-party providers like PayHere) are non-refundable. These fees are not controlled by us and will not be reimbursed in the event of a refund.

5. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

  1. Contact Us: Reach out to our support team at contact@pixelpro.lk within 7 days of the issue.
  2. Provide Details: Include your order number, a description of the issue, and any relevant documentation or communication.
  3. Review Process: Our team will assess your request and provide a response within 7 business days. We will notify you if a refund is granted and the amount to be refunded.

6. Refund Timing

If a refund is approved, the funds will be processed within 14 business days. Refunds will be issued via the same method as the original payment.

7. Changes to This Policy

We reserve the right to update or change this Refund Policy at any time. If we make changes, the revised policy will be posted on this page with a new effective date.

We encourage you to review this policy regularly to stay informed about any updates.

8. Contact Us

If you have any questions about our Refund Policy, please contact us:

📧 Email: contact@pixelpro.lk
📞 Phone: 0719 829 125
🌐 Website: www.pixelpro.lk